PERSONALIZED JEWELRY

FAQ

When will my order be processed?

All orders placed during business hours will be processed right away. All orders placed on weekends or holidays will be processed on the following business day. The approximate delivery time always accounts for weekends and holidays, and is an accurate date to rely on.

How do I care for my jewellery?

First and foremost, avoid chemicals as they can alter the metal in your jewellery. Remove your jewellery when doing any household cleaning or wear rubber gloves to prevent chemical contact with your piece. Also, avoid chlorinated pools or hot tubs while wearing your jewellery as these will speed up the tarnishing process. We also recommend you apply any perfumes, cosmetics, and hairspray before putting on your jewellery as the chemicals may dull the shine.

Store your jewellery in a clean, dry place. Exercise care when wearing your piece as stones can chip if hit on hard surfaces. Avoid harsh chemicals, and clean your jewellery regularly.

How should I clean my jewellery?

We recommend you periodically clean your jewellery in a mixer or warm water and mild detergent to maintain its shine. Use a toothbrush or other soft brush to dislodge any pieces of dirt that may be stuck to the piece. Use a soft, lint-free cloth to polish your item and keep it lustrous.

What is sterling silver?

Silver is a precious metal, like gold and platinum. Jewlr uses a premium anti-tarnish sterling silver for all silver products. Sterling silver jewellery is stamped with 925 to indicate the metal type.

Do you offer free shipping?

Yes, we offer free shipping on all orders. View our shipping information page for more details.

What are birthstones?

Birthstones are gemstones that are traditionally associated with the twelve months of the year and are available in both genuine and simulated. Certain birthstones such as diamonds, sapphires, emeralds and rubies are scarce and therefore more valuable.